Guide: How to Nudge for Practitioners

The goal of this Practitioner’s Guide to Nudging is to add to and complement other nudging resources by:

1. Providing an organizational framework that identifies dimensions along which nudging approaches could be categorized.

2. Presenting a number of short case studies.

3. Giving the practitioner (the choice architect) some process guidelines on how to develop a nudge (or a program that comprises of multiple nudges).

To download the report, please click here.

How to decrease credit card delinquency with IVR messages

In a large scale randomized control trial with a credit card company, my coauthors Daniel Mochon, Dan Ariely, and I successfully used behavioral insights in the company’s interactive voice recording (IVR) messages to significantly decrease delinquency. A win-win outcome for both customers and the company. The paper has been accepted at the Journal of Consumer Psychology in 2018 and the full version is available via OpenAccess here.

Behavioral Scientist, B-School Prof, Entrepreneur, Public Speaker, Consultant, Policy Advisor