All posts by nina

How to decrease credit card delinquency with IVR messages

In a large scale randomized control trial with a credit card company, my coauthors Daniel Mochon, Dan Ariely, and I successfully used behavioral insights in the company’s interactive voice recording (IVR) messages to significantly decrease delinquency. A win-win outcome for both customers and the company. The paper has been accepted at the Journal of Consumer Psychology in 2018 and the full version is available via OpenAccess here.


Work with Government Agencies

I am currently involved in various projects with governmental agencies in which we use behavioral insights in  randomized control trials to, for example,

Choice Architecture in Conflicts of Interest

Default options significantly influence individuals’ tendencies to comply with public policy goals such as organ donation. My co-author Scott Hawkins and I extend that notion and explore the role defaults can play in encouraging (im)moral conduct. Our findings support a more nuanced perspective on the implication of the different types of costs associated with default options and offer practical insights for policy, such as taxation, to nudge honesty.

Paper: Mazar, Nina and Scott A. Hawkins (2015), Choice Architecture in Conflicts of Interest: Defaults as Physical and Psychological Barriers to (Dis)honesty, Journal of Experimental Social Psychology, 59 (July), 113-117. doi: 10.1016/j.jesp.2015.04.004.