Tag Archives: financial decision making

How to decrease credit card delinquency with IVR messages

In a large scale randomized control trial with a credit card company, my coauthors Daniel Mochon, Dan Ariely, and I successfully used behavioral insights in the company’s interactive voice recording (IVR) messages to significantly decrease delinquency. A win-win outcome for both customers and the company. The paper has been accepted at the Journal of Consumer Psychology in 2018 and the full version is available via OpenAccess here.